Error message: Something went wrong while content block insertion

Forum|Forum|2 years ago
July 20, 2023
3 replies
2452 views

To work efficiently, I'm copying and pasting the blocks within a slide as well as between multiple slides. This saves me time from having to change the template/design and helps maintain a more streamlined look throughout the presentation. However, I keep encountering an error message and I'm not sure how to remedy it. I've already restarted Captivate twice, but the issue persists. Do you have any advice on how to resolve this?

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Brandy344603780ras

Participant

I am getting this same error when attempting to access most of the widgets or assets or even when creating a new slide from the Content Slides. I have just downloaded Captivate. I tried to uninstall and reinstall and still have the same error. Using Window. After several attempts to add these, Captivate crashes everytime

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Brandy344603780ras

Participant

Captivate_Error.mp4

Captivate_Error.zip

Lilybiri

Legend

Which exact version number of 12 do you use? You find it under About Captivate.

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Saurav_Ghosh

Community Manager

Hi @Arya S. Sorry to hear about the error message. Can you try these steps?

Delete the eLearning Assets folder in /Users/Shared/Adobe (on Mac) or

C:\Users\Public\Documents\Adobe (on Win)
Run the file CleanPreferencesMac or CleanPreferencesWin in Adobe Captivate > utils > CleanPreferencesMac or CleanPreferencesWin

Let us know if you're still facing the issues after applying the steps.

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Arya S.Author

Participant

Hi @Saurav_Ghosh, Thank you for your response. I went ahead and deleted the eLearning Assets folder but was unable to run the file CleanPreferencesMac (I'm using a Mac) as I wasn't able to locate the utils folder (it didn't exist when I searched for it). And yes, I am still facing the error code issue. Please advise next steps?