Error message: Something went wrong while content block insertion

I am receiving the above error when trying to insert image blocks.

These instructions have not worked and i have also tried reinstalling the app,.

Does Adobe have a solution for this issue?

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Participant

To anyone encountering this issue on Mac - check that there is a folder called eLearning Assets in /Users/Shared/Adobe

If not, it's prob been added to your iCloud drive documents folder - relocate it to the above folder and should be good.

Community Manager

Could you please share the error message?

What version of Captivate are you on?

Inspiring

Version 12.3.0

Error is same as the linked discussion. Only happens when I'm trying to insert a block with images in it.

Community Manager

Can you try the steps and let me know if this works?

1. Close Captivate.

2. Go to : C:\Users\Public\Documents\Adobe

3. Rename Elearning Assets folder.

4. Go to : C:\Program Files\Adobe\Adobe Captivate\utils

5. Double click - CleanPreferencesWin.bat

6. Launch Captivate and try again.

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