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Alex.Fox
Alex.Fox
Inspiring
March 7, 2021
Question

Error message when importing SVG file into Captivate 2019

  • March 7, 2021
  • 2 replies
  • 468 views

I have been desiging graphics in Adobe Illustrator 2021 all day and exporting them as SVG files, then dropping them into my Captivate 2019 file. I am 12 slides in and all of a sudden my most recent file gives me this error message. I can import my other already saved SVG files back in perfectly fine and I even drew a simple circle then exported that as an SVG which imported into Captivate just fine, but for what ever reason this new ones just keeps showing me that error message. This is a screen shot of the SVG file I wanted to import.

I tried outlining the text and setting the SVG CSS Properties to - "Presentation Attributes" .as I have seen other threads about SVG import issues that seemed to have resolved around that.  Here is a screen shot of my SVG settings. Also I am running on macOS Big Sur 11.2.1 if that is a factor as well, but it really does seem to just be this one graphic fro what ever reason.

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2 replies

Sambo68
Sambo68
Known Participant
June 24, 2022

Check your Ilustrator victor layers. The problem occurs if there are multiple graphics or images sharing common properties or one of the layers is corrupted.

Lilybiri
Lilybiri
Legend
March 8, 2021

Too bad, I am a Windows user. Editing the settings for SVGs was necessary in previous versions of Captivate and Illustrator, but I have not needed it since a couple of years. However, I believe that your image is too complicated and that may be the cause. Can you try to use PNG in this case to replace the SVGs. I know, you lose the crispness of the vector images, but SVG is a script and that script will be very complicated for such an image which may be at the base fo the issues.

    Alex.Fox
    Alex.FoxAuthor
    Inspiring
    March 8, 2021

    Yeah and it was your reply exactly that I tried those SVG settings from for a previous user you helped out with what seemed to be a simliar issue. I can use and have had sucess with importing that problem graphic as a PNG although losing the crisp lines is a bit of a bummer. With the idea of it being too complictaed I might try reducing some detail or trying to merge some objects together to see if I can bring the amount of objects down. 

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