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February 21, 2012
Question

Error message when trying to open Captivate 5

  • February 21, 2012
  • 1 reply
  • 443 views

I have just installed Captivate 5 for the second time and continue to get the error message "Captivate has encountered a problem and needs to close..." I'm running it on Windows XP. Not sure what to try here. I am completely new to Captivate so would appreciate any suggestions or recommendations. Thanks--

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    1 reply

    vishu_13
    Inspiring
    February 21, 2012

    Hello

    Uninstall Captivate 5.0 from your computer

    Try to install Captivate 5.0 in a new admin account with a new setup of Captivate 5.0

    In order to download Captivate 5.0 follow the instructions mentioned below

    Step 1 > Click on the Url mentioned below

    https://www.adobe.com/cfusion/tdrc/index.cfm?product=captivate

    Step 2> Login with your Adobe Credentials at Captivate 5.5 Download Page.

    Now donot click on download and just stay on the same page

    Copy and paste the URLs mentioned below in the same web browser one by one

     

    http://trials3.adobe.com/AdobeProducts/CPTV/5/win32/Captivate_5_WWEFDJ.7z

    http://trials3.adobe.com/AdobeProducts/CPTV/5/win32/Captivate_5_WWEFDJ.exe

    It will start downloading two files .7z and .exe for Captivate 5.

    So, once both the files are downloaded, just double click on the .exe downloaded and it will extract the .7z and install Captivate 5 automatically

    Click on the link below to download Text to Speech for Captivate 5

    http://kb2.adobe.com/cps/908/cpsid_90804.html

    Then observe that are you able to launch Captivate 5.0 succesfully in your computer or not

    Hope it helps

    Thanks

    VJ