error on reinstalling Captivate 2019 after switching to enterprise account. Getting "Error Code 1"

Thanks for anyone's help

I recently switched from running Captivate 2019 just fine using a work credit card to using an enterprise login.

Afterward Captivate would exit by itself after the splash screen.

I tried using the Adobe cleanup tool and the Captivate uninstall too as well are removing as adobe items from my library (I'm on a mac)

Interestingly the creative cloud apps all transferred over just fine on two machines.

Constrastingly,  on two different machines I get an error message when trying to reinstall Captivate 2019. (on both machines Captivate would freeze then exit after I transferred to an enterprise account)

I tried all of the "Error Code 1" suggestions on this board for creative cloud and they didnt work.  I didnt see any for Captivate.

Adobe's troubleshooter guide just suggests that I try again laterso that's just this side of useless.

Thanks in advance for your help!

Rick