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K
Kwan Hon Lim
Participant
October 11, 2010
Question

Error signature when execute Captivate

  • October 11, 2010
  • 1 reply
  • 1892 views

I have just installed my new Captivate 5 and execute it.  It came out a small window and says "Adobe Captivate has encountered a problem and needs to close.....".  When I click on the link to get more information, it says "Error signature : AppName: adobecaptivate.exe AppVer: 5.0.0.596 ModName: dvaui.dll ModVer: 5.0.0.0 Offset: 001ab9a7".  I have the same problem after I deinstall and reinstall it.   Anyone can help !!!!

This topic has been closed for replies.

1 reply

S
sumishra
Participating Frequently
October 13, 2010

Hi Kwan,

Could you please let us know the following details so that we can investigate the same from our end.

1. OS Version
2. Have you ever installed any pre-release versions of Captivate 5
3. Is there any earlier version of captivate installed on the same machine
4. Is there any other Adobe Products installed on the same machine

5. When you are installing captivate is it installing properly without giving any error.

Thanks,

Subhransu

K
Kwan Hon LimAuthor
Participant
October 13, 2010

Hi Subhransu,

My answer are:

1. I am using Window XP professional SP3 English version

2. I am new to Captivate, this is my first trial. I am using DVD install disk.

3. I have just upgrade to a 500GB HDD, so it is no other version loaded before.

4. I have only Adobe reader installed in my PC.

5. No error during installation.

I can share more with you too, hope you can target on my problem.

1. I have de-installed the things that installed during Captivate installation before I re-install Captivate.

2. I have downloaded another copy from Adobe website, but same problem.

3. I am using a MS window with Asia language support and using Chinese as default (Double byte environment). However I have changed to English as default (Single Byte environment) and re-install again. But same problem.

4. Do you think any issue with direct X or Java or other?

Please let me know if you need more information. Thanks a lot.

Kind Regards

Alvin Kwan

Asia Pacific Services Learning Consultant

Global Learning | NCR Corporation

V
vishhere
Participating Frequently
October 19, 2010

Hello Alvin,

Can you try the steps mentioned in the KnowledgeBase Article http://kb2.adobe.com/cps/843/cpsid_84332.html? If it doesn't help, can you send the installer log files located at  C:\Program Files\Common Files\Adobe\Installers  to viswanat@adobe.com?

Thanks,

Vish

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