ERROR – unable to acquire LMS API, content may not play properly and results may not be recorded.

Forum|Forum|5 years ago
September 29, 2020
3 replies
1090 views

I am getting this error when loaded to an LMS and it will not play on the SCORM Cloud...

ERROR – unable to acquire LMS API, content may not play properly and results may not be recorded. Please contact technical support’ Success Factors.

I have no idea what needs to be done in order for this to work. I have tried republishing with a different title but no luck. I am using Captivate 11.5.1.499.

Thank you!

This topic has been closed for replies.

aureliab1Author

Known Participant

Ok, the test played just fine on SCORM Cloud. I will save the project with a different name and take off the quiz to see if that is where the issue is. Thanks

Lilybiri

Legend

Did you set up Reporting under Quiz Preferences?

aureliab1Author

Known Participant

Here are my Quiz Preferences...

RodWard

Community Expert

It's VERY unusual for a Captivate SCORM module not to play at all in SCORM Cloud. There must be something else going on here to prevent functionality.

Try creating a new blank project and add a single True False quiz question set to SCORM 1.2 reporting and then upload that test project to SCORM Cloud. If even that does not play in SCORM Cloud then there must be something wrong with your Captivate installation. If it does play, then the issue is with your course module.

Peru Bob

Community Expert

I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the Captivate forum so that proper help can be offered.

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