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kellyh80298777
kellyh80298777
Participant
January 25, 2018
Answered

Error when importing audio Presenter 11.1

  • January 25, 2018
  • 1 reply
  • 473 views

I have many .wav files to import into my presentations. When I attempt to import them, I receive the following error: "Adobe Presenter failed to import...The file may be corrupt or of an unsupported type."

This happens with all .wav files I attempt to import. These files play fine on my computer.

Any advice appreciated.

Kelly

    This topic has been closed for replies.
    Correct answer kellyh80298777

    Fix: had to use the Adobe Media Encoder to convert the file (even though it was already a .wav file, Presenter wasn't recognizing it as such).

    1 reply

    kellyh80298777
    kellyh80298777AuthorCorrect answer
    Participant
    January 26, 2018

    Fix: had to use the Adobe Media Encoder to convert the file (even though it was already a .wav file, Presenter wasn't recognizing it as such).

    Jorma_at_Knox
    Jorma_at_Knox
    Legend
    January 26, 2018

    When importing WAV files, verify they are PCM WAV files. It's easy to end up with other types of WAV files and they will all error out.

    Glad using the AME worked out.

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