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Jonathan25090276wq79
Participating Frequently
August 18, 2022
Question

Error when previewing HTML5 in Browser - Google Chrome

  • August 18, 2022
  • 5 replies
  • 1070 views

Adobe Captivate 2019 - v11.5.5.553

 

When I try to preview my project via HTML5 in Browser, I get an error I've never seen before: Object Construction Failed (see attached screenshots). I'm using Google Chrome. I've previewed plenty of projects in this way and never come across this error. I tried previewing a different project the same way, and it worked fine. So something is going on with a file somewhere in my project, but I have no clue what it would be. Thanks.

      This topic has been closed for replies.

      5 replies

      J
      Jane30375549mm8u
      Participant
      June 8, 2023

      To fix errors when previewing HTML5 in Google Chrome:

      1. Check for syntax errors in your HTML code.
      2. Make sure you're using HTML5 features supported by your version of Chrome.
      3. Clear your browser cache and reload the page.
      4. Look for JavaScript errors in the browser console.
      5. Ensure external resources have proper cross-origin configurations.
      6. Verify your web server is configured for HTML5 content.
      7. Disable any interfering browser extensions or plugins.
      8. Update to the latest version of Google Chrome.

      Provide more details for further assistance if needed.

      J
      joel odota25747058
      Participating Frequently
      August 23, 2022

      Hi, I once ran into a similar issue and tried fixing it several times and there wasn't luck. I don't quite remember what exactly I did but try checking for updates on the Captivate software and see if there are any pending updates. that helped me at some point in the past.

      Also, you might find some useful comments on this topic posted to the community before.

      Best wishes!

       

      Joel Odota,E-learning Designer
      Lilybiri
      Lilybiri
      Legend
      August 23, 2022
      Check full number under Help, About Captivate.
      J
      Jonathan25090276wq79Author
      Participating Frequently
      August 19, 2022

      Something was wrong with my original project file. I moved everything into a new file, and I'm not having any issues. Closing out. Thanks.

      Paul Wilson CTDP
      Community Expert
      Paul Wilson CTDPCommunity Expert
      Community Expert
      August 19, 2022

      If I saw that error, I would reach out to Adobe. You can email them at captivatehelp@adobe.com.

      Paul Wilson, CTDP
      Lilybiri
      Lilybiri
      Legend
      August 18, 2022

      Have you checked possible incompatibilities in the HTML Tracker? I suppose this is a non-responsive project, but which exact version do you use? You find the full version number under Help, About Captivate.

      J
      Jonathan25090276wq79Author
      Participating Frequently
      August 18, 2022

      I haven't checked the HTML tracker. I'm on v11.5.5.553, and this is not a responsive project.

      Lilybiri
      Lilybiri
      Legend
      August 18, 2022

      Check the tracker, and - to be sure - also try another browser (Edge or Firefox).

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