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J
johnelouden
Known Participant
April 2, 2019
Answered

Error when re-entering course on LMS with html5

  • April 2, 2019
  • 1 reply
  • 2366 views

We are on the latest version (11.0.1.266) of Captivate 2019.   When we exit out of a course and then re-enter through the LMS in Chrome 73.0.3683.86, we get this error and the loading gif just sits there and spins.

Uncaught TypeError: Cannot read property 'charAt' of undefined

    at cp.QuizState.readNumber (eval at e (CPXHRLoader.js:37), <anonymous>:1972:423)

    at cp.QuizState.readString (eval at e (CPXHRLoader.js:37), <anonymous>:1974:34)

    at cp.PlaybackController.restoreObjectsFromState (eval at e (CPXHRLoader.js:37), <anonymous>:2052:20)

    at Function.cp.resumeValuesFromDataChunk (eval at e (CPXHRLoader.js:37), <anonymous>:1967:460)

    at cp.PlaybackController.RestoreQuizState (eval at e (CPXHRLoader.js:37), <anonymous>:2093:35)

    at Function.cp.NewQuizLibraryInit (eval at e (CPXHRLoader.js:37), <anonymous>:1589:276)

    at Function.cp.CPPreInit (eval at e (CPXHRLoader.js:37), <anonymous>:1597:503)

    at Function.cp.ContinueCPInit (eval at e (CPXHRLoader.js:37), <anonymous>:2923:33)

    at LoadContent (eval at e (CPXHRLoader.js:37), <anonymous>:1966:439)

    at InitializeExecuted (eval at e (CPXHRLoader.js:37), <anonymous>:6196:5)

Any ideas?

John

    This topic has been closed for replies.
    Correct answer RodWard

    Yes. The SCORM cloud has the same issue.


    You're only going to get the official Captivate Support people involved if you call Adobe Support direct.  Your chances of getting them to offer any help here are fairly slim.

    If you are using a SCORM LMS and you want the bookmarking to work more reliably, then you need to turn Self-Paced Learning OFF and leave Never Send Resume Data UNCHECKED.

    Self-paced Learning stores data about which slide the user got up to but it stores it in the browser.  Resume Data also stores info about where the learner got to but also a lot of other information about their scoring and state of quiz questions, but it gets stored in the LMS database.

    These two different forms of bookmarking are not meant to be used together.

    1 reply

    Eric Dumas
    Community Expert
    Eric DumasCommunity Expert
    Community Expert
    April 2, 2019

    Hi,

    Can you confirm if you have successfully created and uploaded courses to that LMS with the same version of Captivate?

    J
    johneloudenAuthor
    Known Participant
    April 2, 2019

    We just upgraded to this version. The older versions of Captivate do not have this error.

    The course functions ok as long as you don’t leave and re-enter the course. It works ok in Flash.

    Lilybiri
    Lilybiri
    Legend
    April 2, 2019

    Can you check in SCORM Cloud, to see if the problem is linked to the LMS or to Captivate?

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