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A
Anonymous
July 14, 2011
Question

Error when trying to publish to print

  • July 14, 2011
  • 2 replies
  • 1077 views

I have a relatively new version of Adobe Captivate 5.02.630.  I have never been able to publish to print anything.  Instead, I get the message "Publish to MS Word failed. Retry after ensuring that

     -the document is not open.

     -you have installed Micorsoft Word.

I have Microsoft Word.  I have made sure that my project is residing on my C drive.  I don't understand how I'm suppose to ensure that the document is not open.

I am using a PC and version 5.02.630 of Adobe Captivate.

    This topic has been closed for replies.

    2 replies

    A
    Anonymous
    November 1, 2011

    I received a correct answer to this issue on my post (http://forums.adobe.com/message/4001588).  It has nothing to do with Word version of 32 vs 64 bit.

    H
    hazelplt
    Inspiring
    July 24, 2024

    I have the same issue today.  Unfortunately, the link to the solution does not work.  The Word document does not appear to generate at all.  Can anyone tell me the answer please? 

    Lilybiri
    Lilybiri
    Legend
    July 24, 2024

    This thread is from 2011, please start a new thread and mention which version of Captivate you are using. The full version number can be found under Help, About Captivate. Know that the most recent version  - 12 - has no way to create a printed document.

      Lilybiri
      Lilybiri
      Legend
      July 14, 2011

      Hello,

      Did you look if the Word document really doesn't exist? I got that message as well with version 5 (I'm on 5.5 now), but the document was created and could be opened in Word. Which versio of Word are you using?

      Lilybiri

      A
      Anonymous
      July 15, 2011

      Hello,

      I am using work version 14.0.5128.5000. I do not see any such file in the folder I am publishing to when I browse to open in Word.

      Could my version of Word be an issue?

      Jane

      Jane Shaughness, Training Coordinator

      The University of Texas at Austin

      University Compliance Services

      UTA 2.206, Mail Code D9200

      PO Box 8118

      Austin, Texas 78713-8118

      (512) 232-7842

      Lilybiri
      Lilybiri
      Legend
      July 15, 2011

      That is Word 2010, I do not know if it is 32-bit or 64-bit. I had issues with the 64-bit version and CP 5.0 but could open the documents (not right away from within CP) with the 32-bit version,

      Lilybiri

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