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K
kayhlaw
Participant
January 22, 2020
Answered

Error while trying to record a Software Simulation in Captivate 9

  • January 22, 2020
  • 2 replies
  • 2688 views

Hello,

 

When I go to File>Record New>Software Simulation I get the following error. I can't find where the Display Settings are to follow these instructions. Can someone help by telling me where the settings are and/or how to fix this issue?

 

Error: Capture is disallowed since mismatching displays were detected. Please make sure all displays have uniform scaling ['Display Settings'>'Display'>'Change the size of text, apps, and other items:']

 

 
This topic has been closed for replies.
Correct answer RodWard

Seems like you are using multiple monitors but they have differing resolutions.  I suggest you try disconnecting from your secondary display and just try capturing on the Primary display.  I'd bet that will work.

2 replies

RodWard
Community Expert
RodWardCommunity ExpertCorrect answer
Community Expert
January 23, 2020

Seems like you are using multiple monitors but they have differing resolutions.  I suggest you try disconnecting from your secondary display and just try capturing on the Primary display.  I'd bet that will work.

    K
    kayhlawAuthor
    Participant
    January 30, 2020

    Hello, yes it was due to my multiple monitors! Thank you so much! 

     

    I'm sorry for not replying sooner! I wasn't aware there were responses! 

      johndaigle
      johndaigle
      Legend
      January 23, 2020

      It appears to be as consequence of using dual monitors. In the online help, I see this reference:

      https://helpx.adobe.com/captivate/kb/troubleshooting-capture-issues-in-high-dpi-machines.html#Unabletorecordsimulationsorvideodemosbecauseofmismatcheddisplaysettings

      Jump down the page to this heading: "Unable to record simulations or video demos because of mis-matched display settings"

      Another thing to check is this subhead when there are dpi problems.

      "Unable to record simulations or video demos because of incorrect DPI setting in Captivate"

      John Daigle

      Adobe Certified RoboHelp and Captivate Instructor

      1395 NE Newport Heights Dr. 
      Newport, OR 97365

       

      John DaigleAdobe Certified RoboHelp and Captivate InstructorNewport, Oregon
        K
        kayhlawAuthor
        Participant
        January 30, 2020

        Hello, yes it was due to my multiple monitors! Thank you so much! 

         

        I'm sorry for not replying sooner! I wasn't aware there were responses!

         

        I think what confused me is I thought the 'Display Settings' were in Captivate, but they were my actual monitor display settings. Oops. 

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