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A
Anonymous
April 6, 2009
Question

Errors upon saving question files

  • April 6, 2009
  • 2 replies
  • 373 views

Hi-

I am hoping that someone can help me here.  This is the second time that this issue has hit me and my IT department is not able to resolve the issue.

This is the second time that this has happened when I got to save the question file that I am currently working on.  I receive a message stating that I do not have permission to safe to that location or that the file may be locked by another user.

I am an administrator on my laptop and I have tried saving it to my desktop and my personal drives as well as the public drives on our network.

Has any one else ever run into this?  Is there a setting on my machine?  This only happens when I am using Captivate and specifically when I am creating/updating questions.

I have tried file save as and saving it under a different name; get the same message.  I have tried to copy and past the questions into a new file and they are lost.  The frustration level rising when you have lost 1.5 hours of work or so.

I have attached a screen shot of the actual message that I have received.

If anyone has ANY suggestions or knows what I can do to try and fix this, I am all ears!

Thanks,

Michelle

    This topic has been closed for replies.

    2 replies

    A
    Anonymous
    April 8, 2009

    Thank you.  At least I know I am not crazy!

    That would explain why when I started to work yesterday, that it behaved on its own and I had not changed a thing.

    Have a great day!

    Michelle

    R
    Racerp51
    Participant
    April 8, 2009

    This problem happens fairly frequently. It will also occur if you try and delete a project you recently opened and closed. Seems the file locks have very strong hooks that do not release easily. If you keep trying to save (or delete for that matter) it will eventually go through.

    One additional note on quiz questions - I have noticed that an overly large or wordy question/answers can corrupt the file during the publish routine. The project will open, save and preview, but will not publish correctly.

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