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A
Anonymous
May 13, 2008
Question

evaluating Captivate, blank screen when trying full motion

  • May 13, 2008
  • 2 replies
  • 3324 views
Hi everybody,

I'm trying Captivate : I have the 30 days trial version. When I try to record a full-motion movie all I get is a blank screen. Is this a limitation of the 30 days trial version (which would be painful because I need to do, amongst other, full-motion recording) ? Or am I doing something wrong ?

'Normal' recording works fine and play backs fine, but 'full motion' recording gives me a blank screen.

Any tip ?

:)

This topic has been closed for replies.

2 replies

B
bruce-lmemp
Participant
April 14, 2009

Bernard,

I had the same problem with my motion captures showing as blank white screens. I did notice that when outputted as html it did appear just fine. The problem was actually happening when previewing slides in Captivate. from another thread on this message board they suggested installing version 9 which I assume was an older version. I must have been using version 10, the latest. anyways to make it short after installing an older flash player the slide previews worked again and no more white screens. I downloaded the 160MB+ installer from adobe's website. just google it

Regards,

          Bruce

A
Anonymous
March 1, 2011

Has anyone found a solution for this? It HAS to be some kind of conflict with a program or something. Captivate worked fine for me one month ago and now I have the same problem as the other two in this post. I have tried everything listed. I turned off hardware acceleration when recording, re-installed, did spyware scans, stopped all running programs, everything and I cannot get it to record anything, either an Automatic or Full motion recording. The result is ALWAYS the same no matter what options I choose. I have tried every combination of everything and all I get is one blank slide. I CAN record by inserting additional slides, as the other people can. This ALL just worked a month ago. I teach a captivate class and I taught just last month and it was fine. I go to teach this month and can't even show how to do a simple recording!!! Please anyone who has found what was causing this issue, please post. I am going to try to upgrade to 5 now, but I just purchased not too long ago and it really stinks if the solution is to pay more money and upgrade.

A
Anonymous
March 1, 2011

I would like to add that since all of us (I think) have been able to insert additional slides after the initial blank slide, I am really thinking it is NOT a user side issue with graphics cards, acceleration settings, or running programs. This seems like it is a program issue maybe with an update or something? Please correct me if I am wrong, but I really don't feel like it is a user issue. Any suggestions at all would be very helpful.

A
Anonymous
May 14, 2008
which application you are trying to record? if it is movie players then try to set "hardware accleration" to off
A
Anonymous
May 18, 2008
Hi,

thanks for the answer... I tried with 'hardware acceleration off' but I'm still having the same problem : white screen.

Setup is dual 21" screen monitor hooked on a ATI X1650 gfx card, using DVI cables (though I guess this doesn't change anything).

The application is a proprietary Java 1.6 application, running animations that we'd like to capture, if possible. If not we'll just do the demos without full motion recording, but it won't look as good.

Thanks again for the answer and if you have any other ideas, any help is welcome.
T
TonyJover2
Participant
May 20, 2008
Hi,

I have exactly the same problem.

I'm trying to capture a screen with a resolution of 2560 x 1600 (I think - it's around that size).

Full Motion Capture gives me a blank white screen with little 'pieces' of the screen appearing where the mouse drags over. The other recording method gives me one blank slide with no animation.

I was only trying to capture around 20 secs as my first experiment.

Is there perhaps a size limit to what Captivate can cope with?

Regards,
Tony
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