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Justenuf2bdangerous
Justenuf2bdangerous
Inspiring
July 19, 2013
Question

Event Video Controls -weird glitch in LMS

  • July 19, 2013
  • 1 reply
  • 514 views

I have two courses - one with three event videos and one with five event videos embedded. Everything works perfectly and is completely 508 accessible except for a random glitch that seems to affect the video controls. What happens is as follows:

  1. The tester uses the tab/enter sequence to  enter the video and play it.
  2. The video ends and the tester chooses to play the video again without leaving the screen - at this point the play/pause button is still tabbable, but fails to respond to the enter key stroke.

I'm running Cp 6.01.240 and using the Halo_2 skin on my videos. Using any skin with separate play, pause and stop buttons had failed accessibility testing previously due to massive tabbing issues.

I'm thinking this is a server side issue that I need to address with the IT guardians of the LMS, rather than a Captivate fix, since this glitch doesn't happen on the same video or even in the same course. I've aready reloaded and resaved the videos and republished the courses (SCORM 1.2) without the bug simply reappearing in a different video each time. Any ideas?

Justenuf

This topic has been closed for replies.

1 reply

Anjaneai_Srivastava
Adobe Employee
Anjaneai_Srivastava
Adobe Employee
July 20, 2013

Hi Justenuf,

When any problem is not repeatitive with same steps/ same environment, and occurs at random like in yoru case, it becomes difficult to find cause and fix.

Have you implemented Seamless Tabbing, this is not directly connected to the problem, but I guess this could help.

Have you checked the problem modules on different browsers or with different testers as different sessions may reveal more information about it.

if you have a vidoe playbar, you must be using the Event Vidoe, rather try switching to MultiSlide Synchronize video and you can add it to a single slide if you like and then use the main project playbar to control the video as well.

Thanks,

Anjaneai

Justenuf2bdangerous
Justenuf2bdangerousAuthor
Inspiring
July 23, 2013

Ajaneal:

I had turned off seamless tabbing - and it really helped the overall peroprmance of the course, leaving only this weird little glitch.

For the edification of anyone who is looking at a similar issue with an event video skin:

We tracked down the exact set of steps that led to the non-responsive play button. If (and only if) you use the mouse to move the progress bar (we were doing that to speed up the testing process) then the tab/enter sequence on the play/pause button failed. Since we were testing accessibility controls that would not include mouse use, this became a moot point and we moved on.

As far as using the main project playbar - I'm doing a lot of branching and moving users to specifiic areas of the course, and I don't want them to be able to access slides that are not part of their path. Since the main project playbar accesses all slides in a linear flow, it defeats the purpose of a branched approach.

Justenuf

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