Event video does not display or play

MP4 video has been inserted into Captivate 2019, it won't play in preview or when published.

Verified that video works in editing software.

Video image displays on pasteboard.

I read in another post that Captivate requires a specific type of mp4. Not sure how to accomplish that

This topic has been closed for replies.

Correct answer Lilybiri

Re-encode the video to H264 with Adobe Media Encoder isyalled along Captivate.

LilybiriCorrect answer

Legend

Re-encode the video to H264 with Adobe Media Encoder isyalled along Captivate.

Participant

Thanks - this worked! I appreciate that speedy response.

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