Extra characters in closed captions in exported XML

Question

Hi,

When using Captivate 2019 to create and localize videos, I have encountered an issue, which was never encountered in previous Captivate versions. This is quite frustrating. Does anyone know why this happens and how to fix it?

The steps to reproduce this issue are:

1. Create a new Captivate 2019 project.
2. Add 2 new slides with only Closed captions and audios added to each of slide.
3. File -> Export -> To XML.
There are extra characters in the closed captions (the orgrage characters), such as:
{\rtf1\ansi\ansicpg1252\deff0\deflang1033{\fonttbl{\f0\fnil\fcharset0 Arial;}} \viewkind4\uc1\pard\fs16 Click Download Adobe Captivate below to begin downloading Adobe Captivate.\par }
4. If translated the xml back to Captivate, the closed captions will:
a. contains these extra characters,
b. some translated characters as garbled.

RodWard · Answer

Those characters appear to be formatting code, usually associated with Microsoft Word.

When adding Closed Captioning text to your project, did you by any chance perhaps cut and paste directly from a Word document rather than first stripping out formatting by pasting to a Notepad or similar plain text editor?

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