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D
Dzien
Participating Frequently
April 2, 2019
Question

"Failed to Publish" with no supporting information

  • April 2, 2019
  • 2 replies
  • 1448 views

I just finished a project containing 11 slides, nothing fancy, all Captivate supported formatting and audio. For some reason now I can't preview at all. I can play a single slide in the timeline, but I can't do anything else. I tried outright publishing this project (it needs to be HTML5 to be supported by my LMS) to my computer and get the following:

"Could not copy folder: .../.../.../.../assets"

But when I go to the directory it allegedly is "copying" to I SEE THE ASSETS file. I opened the HTML5 tracker and nothing is listed. I've closed and re-opened captivate, I've restarted my computer. This issue is with ALL of my projects not just this one as I have just checked. I'm honestly at a loss. Is there anything from the Captivate side that I could do that I haven't? I suspect that it is due to a local hardware change, but captivate was being screwing while I was recording audio with the internal tool (freezing, not letting me seek in the edit tab, etc, etc)

    This topic has been closed for replies.

    2 replies

    T
    thenoeman
    Participant
    July 15, 2019

    Make sure you do not have a extra space at the end of your Publish Title. This resolved the issue for me.

    I did not notice until I shared my machine with adobe and I notice when he tried to publish and change the title, there was a space.

      J
      jebowma
      Participant
      February 12, 2020

      genius!

      RodWard
      Community Expert
      RodWardCommunity Expert
      Community Expert
      April 2, 2019

      Reboot your computer and try again.

      If that doesn't work, clear the cache.

      If that doesn't work, reset your Preferences.

      D
      DzienAuthor
      Participating Frequently
      April 3, 2019

      Reboot was already done, and it didn't work. Cache cleared and it didn't work either. I cleared out the unused items out of my library as well. Not sure why it is still failing...

      Lilybiri
      Lilybiri
      Legend
      April 3, 2019

      Are you on Wndows? Do you run Captivate with 'Run as Admininstrator' option?

      Did you try to clean the Preferences? Look in th subfolder 'utils' under the installation folder and run the appropriate 'CleanPreferences....' while Captivate is closed.

      Recently corrupt Layouts appeared a couple of times in the forums as possible cause.

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