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K
Kopriva
Known Participant
April 29, 2017
Answered

Fatal Error

  • April 29, 2017
  • 2 replies
  • 367 views

Only freaking Adobe.

I have been working in Cap 9 without issue on my new laptop with Win10 for a year, and recently I got a pop-up that said "hey, there's a new Cap 2017 - why don't you give it a try?"  (Read:  "Come on in ... the water's fine ...")

So, I downloaded the trial and ATTEMPTED to install it.  All it did was install some media encoder.  So, I went back to try to figure out why.  I tried to force the install of 2017 again, and then it said "hey, we've detected you have an older version of cap on this machine which would need to be uninstalled first."

Really?  So in the minds of Adobe developers, the average user will open a program, be prompted to test a trial - and then actually UNINSTALL a working program?

So, obviously I never got 2017 installed.  And now ... of course ... I cannot open Cap 9 any longer.  At open it says "A fatal error has occurred and the application has been terminated" and then it closes the program.  (By the way, that message comes right after a message that says "hey, there's a new Cap 2017 ... come on in ...")

Based on other threads I've read, I deleted all contents in my cache folder.  No dice.  Can't open the program to try anything else.

I don't suppose anyone has any ideas?

Chris

    This topic has been closed for replies.
    Correct answer Paul Wilson CTDP

    I'm sorry to hear that you are having problems. When I've been in similar situations in the past I wipe my hard drive and reinstall all my software to get back to work as quickly as possible. You can try to troubleshoot it but I found that in the end you just end up wasting a lot of time. In case you have difficulty signing in and activating your software you may need to email CaptivateHelp@Adobe.com for assistance. Best of luck.

    2 replies

    Paul Wilson CTDP
    Community Expert
    Paul Wilson CTDPCommunity Expert
    Community Expert
    April 29, 2017

    Also in case you need the installation files you can get them here:

    https://elearning.adobe.com/2017/03/adobe-captivate-download-locations/

    Paul Wilson, CTDP
    Paul Wilson CTDP
    Community Expert
    Paul Wilson CTDPCommunity ExpertCorrect answer
    Community Expert
    April 29, 2017

    I'm sorry to hear that you are having problems. When I've been in similar situations in the past I wipe my hard drive and reinstall all my software to get back to work as quickly as possible. You can try to troubleshoot it but I found that in the end you just end up wasting a lot of time. In case you have difficulty signing in and activating your software you may need to email CaptivateHelp@Adobe.com for assistance. Best of luck.

    Paul Wilson, CTDP
    K
    KoprivaAuthor
    Known Participant
    April 30, 2017

    Thanks, Paul.  I will say - the BEST part of Adobe is these forums.  Everyone is very knowledgeable and helpful - and quick to respond!

    Thanks again.

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