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Eunju_Lee
Eunju_Lee
Participant
February 22, 2019
Question

Fatal error occurs when importing powerpoint file

  • February 22, 2019
  • 1 reply
  • 453 views

I can't import a powerpoint to Captivate.

When I tried with pptx file, there was the error - fatal error has occured and the application is being terminated.

And with ppt file, it still didn't work and the program said that it can't be open because the file is damaged.

I am not sure how I can solve this, even reinstall several times but it never works.

This topic has been closed for replies.

1 reply

RodWard
Community Expert
RodWardCommunity Expert
Community Expert
February 22, 2019

There may be some component on one of the slides in the PPT deck that is damaged, not necessarily the entire deck.

Try importing just small groups of slides at a time (e.g 10) until you find the group that triggers the error.  Then use a process of elimination to find the slide and component causing the error.

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