fatal error starting captivate 9

Forum|Forum|9 years ago
December 27, 2016
2 replies
3663 views

Starting Captivate 9 gives a fatal error. Sometimes it works after 2 of 3 times restart the application. Sometimes it needs 5 times or i need to restart the computer. It makes no sense if i start Captivate normal or as an administrator. And it occurs before i have opened a (new) project. The strange thing is that this problem occurs on both pc's i have installed Captivate on. These pc's (work and private) are very different (network (windows for network) and standalone (windows 10).

What can be the reason?

Thanks for any help. Bernice fatal error

captivate 9 fatal error

This topic has been closed for replies.

Correct answer bernicew88054987

That means you are NOT on the latest version available at this time. I suggest you update to 9.0.2.437 immediately to see if it can resolve your current issue. Doing so has worked for others on this forum.

I misread your information, sorry. You're right. I updated to the latest version and indeed the problem seems solved! Thanks.

DannnyS

Participating Frequently

I have been on version 9.02.421 since Day 1 and I I get the fatal errors all the time. Therefore, this version does not resolve the fatal errors. I couldn't even open any of my projects this morning because of the fatal errors.

Lilybiri

Legend

That is NOT the latest version, which is 9.0.2.437.

DannnyS

Participating Frequently

Thanks for letting me know that. I will try and update my version to see if this resolves my issues. I misread the version on one of the replies.

RodWard

Community Expert

What version of Captivate 9 are you on? At this moment Cp9.0.2.437 is the latest. If you're not on that version, then you should update immediately. (The update has been known to fix the issue you describe.)

B

bernicew88054987Author

Participant

Hi RodWard,

I work with a newer version: 9.0.2.421

Moderator: Bernice, ik heb jouw persoonlijke gegevens verwijderd, want het is nogal gevaarlijk om die zo maar te grabbel te gooien op een publiek forum. Wees voorzichtiger in de toekomst!

RodWard

Community Expert

That means you are NOT on the latest version available at this time. I suggest you update to 9.0.2.437 immediately to see if it can resolve your current issue. Doing so has worked for others on this forum.

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