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garyb87301744
Inspiring
September 30, 2016
Answered

Fatal error when publishing content

  • September 30, 2016
  • 1 reply
  • 998 views

Good day,

We have recently purchased Captivate 9 and installed it. However when creating content and publishing it we get a " Fatal error has occurred and the application is being terminated". Captivate then closes automatically.

I am publishing SCORM 1.2 .

Please assist in this regard.

Thanks

Gary

    This topic has been closed for replies.
    Correct answer garyb87301744

    HI

    This is also weird, I imported a Powerpoint presentation into Captivate 9. When trying to preview it I get the Fatal Error again.

    It runs until 75%  complete (Saving the project) and then bombs me out.

    Not sure if this is somehow connected to publishing SCORM though.


    HI RodWard

    After reinstalling Adobe Captivate 9 , I changed the Default Folder locations from  :

    Publish At : C:\Users\gbianchi.METMOM\Documents\My Adobe Captivate Projects

    Project Cache: C:\Users\gbianchi.METMOM\Documents\Adobe Captivate Cached Projects

    To:

    Publish At:C:\Users\gbianchi\Desktop\testing for lms upgrade

    Project Cache:C:\Users\gbianchi\Desktop\testing for lms upgrade

    It then published successfully.

    I see that the . is not in the path.

    Thanks for you input and advise.

    Regards

    Gary

    1 reply

    BDuckWorks
    BDuckWorks
    Inspiring
    September 30, 2016

    Are you launching Captivate as an administrator?

    G
    garyb87301744Author
    Inspiring
    October 1, 2016

    Hi

    Thank you for your response.

    I ran Captivate as an administrator as suggested but getting the same error. I have changed the file directory as well.

    Regards

    Gary

    RodWard
    Community Expert
    RodWardCommunity Expert
    Community Expert
    October 1, 2016

    Do you get this error if you just create a new blank project and then try to publish it WITHOUT SCORM reporting turned on?

    Can you please show me a screenshot of the Publish dialog?

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