File created with Trial version cannot be opened by Captivate 5.5 (Ensure that the file isn't open, the file isn't damaged....etc.)

Hi,

I have a file created by Trial version of captivate. It was created in a different computer. Now, I have to make some modification in the file. However, when I tried to open it with Captivate 5.5, I got the error shown below. I am not able to use the popular solution provided in this link Click here to view   because the file was not created in my computer. I believe that there is a lock on the file since it was created with Trial version of captivate. Is it possible that I send the file to a representative, and they look into it?