Font size for Course Captions resizing after import and styles becoming overridden

Question

We are experiencing a problem with our course captions resizing after import. We’re a translation company, so we get the captivate files in English that have been built by our client and export their course captions into a Word document for translation before importing the translated word document back into the course. We don’t mess with the word document at all throughout the translation process and yet every time after we import, most of the caption text will grow to be a font size larger. We then have to go in and manually update the font size for every caption to what we want it to be.

The courses do use themes and have all of the correct font sizes saved as styles to the Object Style Manager. For some reason, after we import course captions, all of the styles become overridden even though they are not overridden in the English course. Strangely enough, if we export the English captions and then immediately reimport them back in without even opening the word document, the same thing happens: the fonts all grow a size and the styles become overridden.

We have tried to use the “Save changes to Existing Style” feature while having “Replace modified styles” selected to mass update the font sizes for every style, but for some reason, it’ll only change the one caption we have selected and not any of the captions that are also under the same style.

So far, the only other way we have found to change the font size back to the original besides manually fixing it is to click “Reset Master Slide” for every slide. This gets rid of the overridden styles and puts the font back to normal but ruins other formatting that the client has set up so it’s not really a feasible option for us.

Ideally, what we want is a way to import the translated captions back into the course without any changes to the font occurring.

Any suggestions?

RodWard · Answer

This sounds like it could be something caused by the underlying MS Word Normal.dot template on the PC that exports the translation document.

When you export a translation document it creates an MS Word .doc file, but all of the exported text you find inside the columns of the translation doc are just Word's default Normal font style with other formatting applied to give it the required weight, font and colour. See below.

Now if for some reason the Normal.dot default Word template on your exporting PC has had some change made to that Normal style, say to increase the text size slightly, then that might account for why you are seeing a corresponding increase in the text when you reimport that document back into the project.

This is only a guess, but it's the only reason I can think of for the behaviour you describe. You could try taking a copy of the Normal.dot template on your PC and saving to another location as a backup, then delete the Normal.dot file in your User profile at this location.

Then reboot your computer and start MS Word again. When Word cannot find the Normal.dot template at its usual location it will restore it again from a backup copy that is keps in the system folders. This time the Normal.dot template should be totally vanilla and unaltered. Then try your export and reimport routine again to see if it does the same thing.

Another thing you can try is to have a different user log onto the same PC with the different profile and see whether the same issue occurs for them.

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