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tinawiltin
tinawiltin
Inspiring
September 28, 2017
Answered

Free elearning characters not downloading

  • September 28, 2017
  • 4 replies
  • 2185 views

When I try to download characters from the Free e-learning Assets tab I get a message saying they have downloaded but they don't appear in the selection screen. This started happening last week - before that it was all sweet - able to download , select and insert into my Captivate projects.

Also the selection  panel looks like it is full up - if I pull the scroll bar down there is no space for any more character images - shows  15 rows of 7 characters

I'm using Captivate 2017 in a Windows environment.

Today the same issue started happening to my work colleague.

This topic has been closed for replies.
Correct answer tinawiltin

Just had a web chat with E-learning Brothers.

They say that there has been an issue with the cutout just recently  and that there  developers are working with Adobe to get this fixed.

Timeframe for fix is uncertain but in the meantime, you can download directly from the website:

http://library.elearningbrothers.com/cutout-people-images-home-page

You may need to create an account if you haven't got one already

4 replies

tinawiltin
tinawiltinAuthorCorrect answer
Inspiring
October 2, 2017

Just had a web chat with E-learning Brothers.

They say that there has been an issue with the cutout just recently  and that there  developers are working with Adobe to get this fixed.

Timeframe for fix is uncertain but in the meantime, you can download directly from the website:

http://library.elearningbrothers.com/cutout-people-images-home-page

You may need to create an account if you haven't got one already

    Eric Dumas
    Community Expert
    Eric DumasCommunity Expert
    Community Expert
    June 8, 2018

    What about these ?

    How to access Adobe e-Learning Assets

    chrissyb13999823
    chrissyb13999823
    Participant
    September 30, 2017

    Same issue. And I'm under the gun to get something done, so let's get this fixed, Adobe!

    Lilybiri
    Lilybiri
    Legend
    September 30, 2017

    Sorry, but this is a user forum. I am on WIndows, seems to be a Mac issue.

    chrissyb13999823
    chrissyb13999823
    Participant
    September 30, 2017

    I'm not sure what you mean, Lilybiri. And I am a Windows user, and having the issue that everyone else has described above.

    S
    so44042155
    Participant
    September 28, 2017

    I'm also experiencing this issue (download appears to be successful but asset never appears in folder); however, I only seem to be having the issue when trying to download illustrated cut out people. When I tested downloading photo realistic cut outs, it worked fine.  I did try various image sizes for both real and illustrated and that didn't seem to make a difference.

    RodWard
    Community Expert
    RodWardCommunity Expert
    Community Expert
    September 28, 2017

    It's too much of a coincidence that the same issue is being experienced at the same time by someone in your organisation.

    Sounds like something has changed overnight in your IT environment.

    Check with your IT department to see if you may have had some update to either your operating system, browser settings, security updates, etc.

    A
    angular_Brilliance5E58
    Participant
    September 29, 2017

    I'm having the same issue. Photo realistic characters appear to have downloaded successfully but then never show up in the selector. I'm using Captivate 2017 on a Mac. 

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