Free Trial 2019 - Cant Record - AdobeCaptivate-ini file is not able to be changed with free trial

Forum|Forum|5 years ago
February 1, 2021
2 replies
229 views

When trying to video record / system record in the Captivate 2019 trial, I get "Capture is disallowed since High-density display was detected. Please set 'DdpiAwareness = 1' AdobeCaptivate-ini and restart the application".

Changing the display settings' resolution hasn't work either. Are there any other solutions out there?

This topic has been closed for replies.

Paul Wilson CTDP

Community Expert

To help with this process I copy the adobecaptivate.ini file to my desktop, edit it there, and then copy it back into the Adobe Captivate program folder. Coincidentally my colleague Ava and I recorded a tutorial on this process recently: https://youtu.be/LDHwL7xQlCs

Paul Wilson, CTDP

M

meganhoyedAuthor

Participant

RESOLVED: Changing the Display Settings all the way to '1280 x 768' resolution with 100% text display permitted the Record function to open/work. (note: I'm using Microsoft Office Surface Pro lap top)

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded