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V
vhernandez688
Participant
August 26, 2020
Answered

Free trial Captivate

  • August 26, 2020
  • 2 replies
  • 894 views

I am paying a monthly fee for Captivate, and i still having this message:

 

 

But whet I payed, I havent recive any serial number.

 

What can I do?

    This topic has been closed for replies.
    Correct answer AJIT_M

    Hi There,

    I am assuming you have installed CP 2019 on Mac Catalina.

    Can you please refer to the following article and see if that helps-

    https://helpx.adobe.com/in/captivate/kb/activation-issues-macos-catalina.html

    If the issue is still not fixed, contact Adobe Captivate Support- https://helpx.adobe.com/in/contact/enterprise-support.other.html#captivate

    Regards,

    Ajit

    2 replies

    AJIT_M
    Community Manager
    AJIT_MCommunity Manager
    Community Manager
    August 26, 2020

    Hi,

    Apologies for the inconvenience caused to you.

    Can you please launch Captivate 2019 again and once you reached the 'Sign in required" screen, then select the option "Not your AdobeID" and Sign in again with your Adobe Id and Password and see if that works.

    Let me know if it still prompts for the serial key.

    Regards,

    Ajit

    V
    vhernandez688Author
    Participant
    August 26, 2020

    When I tray to launch CP 2109 the only window it opens is advising me to purchase it or write a serial number, no chance to Sign on

     

    AJIT_M
    Community Manager
    AJIT_MCommunity ManagerCorrect answer
    Community Manager
    August 27, 2020

    Hi There,

    I am assuming you have installed CP 2019 on Mac Catalina.

    Can you please refer to the following article and see if that helps-

    https://helpx.adobe.com/in/captivate/kb/activation-issues-macos-catalina.html

    If the issue is still not fixed, contact Adobe Captivate Support- https://helpx.adobe.com/in/contact/enterprise-support.other.html#captivate

    Regards,

    Ajit

    Lilybiri
    Lilybiri
    Legend
    August 26, 2020

    For a subscription license, you do not need a serial number. You have to log in to the CC app with the same Adobe ID which was used when buying the license. Was that the case? 

    V
    vhernandez688Author
    Participant
    August 26, 2020

    HI, yes I did several times log in log out CC, but CP is still showing the same message when I try to open

    Lilybiri
    Lilybiri
    Legend
    August 26, 2020

    I will try to find a staff member to help on solving this problem. Please, be patient.

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