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January 17, 2014
Question

Fresh Install of Captivate 7 will not Launch

  • January 17, 2014
  • 1 reply
  • 417 views

After a new install of Captivate 7 (with no errors) I try to launch the product.  A Sign In Required screen shows and before I can do anything an error message shows saying Adobe Captivate has stopped working.  I click close the program but the Sign In Required still shows.  Wether I try to Sign In or not nothing happens.

I checked the event viewer and see 2 errors for Captivate. 1 says faulting module is AdobePSL.dll and the other says MSCVR100.dll

Any ideas?

I did try the copy all the fonts and then delete them and try launching CP7.

Also I have a 64 bit version of Windows7 and have installed the 64 bit version of Captivate 7.

Thanks!

This topic has been closed for replies.

1 reply

VikramGaur
Adobe Employee
Adobe Employee
January 20, 2014

Hello,

Welcome to Adobe Forums.

Please send us your contact information on tcssup@adobe.com

Thanks,

Vikram

Adobe Support