Generating TTS Crashes Captivate 7

I am having this issue in 2019 11.01.266 64 bit. Using Microsoft voices works buts if I use more than 3 lines of TTS with NeoSpeech the program just closes and doesn't generate a backup file. I've lost a lot of work. I've uninstalled, reinstalled, worked from server, desktop, uninstalled previous versions. Has this been solved?

I'm having the same issue. Seems like there's no pattern as I've tried numerous differences and can't isolate problem since I can get it to work once in a while and think I've figured it out, only to find the next slide crashes it again. When it does crash I get nothing but desktop in a split second; no progress window with a 33% complete bar. Nada.

Here's what I have:

• Mac OSX Mavericks
• Captivate 7.0.1.237
• Using Bridgette

Here's what I've tried:

• Did a search and replace in PPT before import to omit special characters including swithching out "@" for " at ".
• Tried generating audio one slide at a time rather than batching it with Speech Managment trying to isolate the bad text
• Tried saving PowerPoint file as PPT instead of PPTX since I saw it converts it on the import.
  • Worked once, but likely coincidence.
• Removed imported text from slide; Copied text from Notes field in PPT to Text Wrangler and then to Cp
  • Worked once, but likely coincidence.
• Renamed Preferences folder and restarted Cp to build new
• Ran the CleanPreferencesMac in the Utils folder.

I'm no further along...

This issue of TTS voices crashing Captivate was flagged back in 2012 (http://forums.adobe.com/message/5778689). As the last message in the thread says "The crash or freeze seems to be the result of adding text that contains extraneous control characters, or any non-ASCII characters. Running any text you want to use for text-to-speech through something like TextWrangler (free) that will "zap" these "Gremlins", will prevent those issues. Of course it would be a lot simpler if the Captivate developers would just acknowledge and then fix the problem."

My Captivate was crashing (and when I say crash I mean sudden quit, no option to save, no freeze) when I typed text into a Text box and then copied and pasted the text into the Notes area prior to converting to TTS with the Paul voice. It seems the ' character was causing the problem, although it could also be some hidden formatting in the Text box doing this was well.

By going the other way round and typing text into the notes area, converting to TTS and then copying the text into the Text box on the screen seems to have avoided the crash.

Back to Captivate after several years away because of all the issues affecting it. Using a fresh install of Captivate 7 and running into the same problem as documented in the post above from January (it's now 3 months later! from the original post of the issue!!).

Captivate 7 crashes straight to the Mac desktop when trying to generate audio with the Paul voice.

It seems to be one thing after another with Captivate and there appears no sense of urgency from Adobe to fix things. This is why I changed over the Storyline. Sure Storyline crashes (but nothing like Captivate) but at least you get the feeling that the developers will try and sort out problems.

I've been using Captivate since version 2 and the real issue is you get major problems that strike seemingly at random losing you hours or days of work. You gradually adopt habits of working with it to avoid problems, like saving all the time, not using animated text etc. etc.

Support is abysmal, usually you have to resort to these forums for help as if Captivate were some open source hack job instead of software which typically my employers have spent several thousands pounds on over the years.

Was there any resolve to this issue?  I am having the same problem with Paul.  I am running Mavericks, patch installed.  How do I find out if I'm running 32-bit or 64-bit?

YES!  I have also had this problem.  I've spent hours and hours on the phone w- tech support but have not found a solution other than "don't use Bridget".  I do NOT have the same issues with Paul.

We have also tested this on a brand new machine and I can make Bridget fail in about 5 slides.  Here's how:  Open a new project.  Don't bother to even add anything to the slide.  Add  future TTS text in a simple phrase. (I use:  "The quick brown fox.")  Now copy and paste the slide a dozen times.  Then start recording each slide separately.  It will work the first few times, then crash not later than slide 6.

Hope this helps.  Our European learners definitely prefer Bridget's accent, and I'd like a real solution.

Hello,

Welcome to Adobe Forums.

Are you working on a MAC or Windows computer ?

Make sure you have Captivate 7.0.1 update installed.

Which voice crashes captivate?

Is that specific to a project or with a blank project ?

Thanks,

Vikram

Adobe Support