GENERATIVE AI error message CAPTIVATE 13

Question

When opening GENERATIVE AI, to use avatar, the following message appears (service not available). I have checked all the AI ​​functions in the preferences, I have even restarted Captivate. If I use the rest of the AI ​​options, it seems to work but it takes a long time to respond. Or they don't work either.

shashankm30332687 · Answer

Hi Luis,Please connect with your IT and whitelist the network endpoints and URL mentioned in this article:https://helpx.adobe.com/captivate/help/configure-url-access-for-adobe-captivate-features.html Additionally, whitelist the below URLs as well, which are required for Text to Speech to work in CP 13.0:https://*.adobe.io/*https://*.amazonaws.com/* Thanks,Shashank Mehrotra

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