GENERATIVE AI error message CAPTIVATE 13

Question

When opening GENERATIVE AI, to use avatar, the following message appears (service not available). I have checked all the AI ​​functions in the preferences, I have even restarted Captivate. If I use the rest of the AI ​​options, it seems to work but it takes a long time to respond. Or they don't work either.

shashankm30332687 · Answer

Hi Luis,Please connect with your IT and whitelist the network endpoints and URL mentioned in this article:https://helpx.adobe.com/captivate/help/configure-url-access-for-adobe-captivate-features.html Additionally, whitelist the below URLs as well, which are required for Text to Speech to work in CP 13.0:https://*.adobe.io/*https://*.amazonaws.com/* Thanks,Shashank Mehrotra

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded