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Ben5C88
Participant
August 13, 2020
Question

"Getting assets from asset store" loop

  • August 13, 2020
  • 2 replies
  • 506 views

Hi,

I've just installed Captivate for the first time and I'm attempting my first project.

I'm trying to insert an Intro slide and all I see if this message ""Getting assets from asset store"

I've tried other slides and projects. I've shutdown my firewall and AV scanner. Left it for > 1 hour. 

I have 100MB internet and plenty of HDD space. PC performs well editing 4k video so I don't think it's a performance issue. 

Any advice?

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    2 replies

    C
    Chris_Mackay
    Participant
    August 14, 2020

    I had the same issue and the instructions in this post worked for me:

    https://community.adobe.com/t5/captivate/issues-with-asset-panel-in-adobe-captivate-2019-release/td-p/11340288?page=1

    Lilybiri
    Lilybiri
    Legend
    August 13, 2020

    Bit off topic but if you are really new to Captivate may I recommend NOT to start with a responsive project please? 

    You are in the responsive demo project (very annoying). Try to close it and if you really insist on a responsive project, create a new one. Hopefully you'll not be in that demo project at that moment.

    Which slide from which Quick Start Project did you try to insert? It can take a while... I wonder if you are behind a firewall which is interfering with the download?

     

    B
    Ben5C88Author
    Participant
    August 13, 2020

    I've created a new blank project and a similar thing happens. This time I'm trying to add a YouTube video and it jumps to 50% then stops. I hit cancel then it throws up a message "Video encountered an internal error"

     

    My firewall is disabled. 

     

    Lilybiri
    Lilybiri
    Legend
    August 13, 2020

    This is not relateed to the Assets Libraray I suppose. May have a totally different cause. What was your workflow to insert the video? Can you link to that video with the command 'Open URL'?  Maybe you are not allowed to embed that particular video. 

    You are on Windows.  Do you run Captivate with the setting 'Run as Administrator'? Is the folder 'My Documents' realyl a folder on your system or do you have a roaming profile? 

     

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