Gif Problems in Captivate

Here we are in 2022 and still have the same issues.  For anyone interested, I have the following Photoshop workflow which will fix your Captivate GIF import issues every time.

I have found that things like 0 Delays and Tweening don't work in Captivate. The following steps will allow you to export more complex GIF files for Captivate.

1. Save your file first because these steps will mess up the animation's layers, but, then once you've exported the file you can revert back to the saved version.
2. Select all the frames in the animation
3. Click on the little menu in the top right of the Timeline pane and select "Convert to Video Timeline".
   
4. Then, click on the little menu in the top right of the TImeline pane again and choose "Convert Frames" > Convert to Frame Animation".
   
5. Now you can export the GIF; File > Export > Save for Web (Legacy) . I just use the default settings.

Hey - I just came across this issue - my workflow - 

3.5 second animation in After Effects

Render as Avi 

Export as MP4 in Media Encoder 

Load MP4 into Photoshop 2020 and Save for Web Legacy as default GIF settings.

Works.

Then I played around a bit with the length - by 1 or 2 seconds and had this same error. 

Reimported the shortr clip - worked. The longer clip didn't.

So it must be length of clip or not happy the last keyframe ended on the last frame of the animation?

I went through my workflow and found I had left Export Audio on in Media Encoder. Unticking this resulted in the process working. 

Hope this helps

I'm finding the same issue happening to me all the time. I usually make my animations in After Effects then export to .mp4 via media encoder, render out as a .gif in photoshop - the times it works and times it doesn't work are completely random.

I've found that I have more luck dragging and dropping the file into Captivate. When I try to import through the menu I always receive the 'this file contains errors' pop-up. The issue I come across with the drag and drop method is that sometimes it will import it as a GIF and sometimes it will import it as a static image.

Would be really nice if Captivate could work on this so we can consistently work with and import GIFs without fear of receiving an error.

Are you talking about static or animated GIF's? Since you talk about 'delay' I think those are animated GIF's.

Well, I had several problems lately as well with animated GIF's that did play nicely in previous versions of Captivate. I learned to create them mostly layer-based, never to use masks anymore which I was used to. Keep them as simple as possible. Whenever possible I try now to use OAM instead of animated GIF's.