Glitch sounds after recording system audio in Captivate 11.5.5.553 version

Forum|Forum|4 years ago
May 20, 2021
1 reply
585 views

I've had the issue of recording system audio through Captivate. I can record my voice but when i try to record system audio it records with glitches in the sound. My colleague has had the same issue. I've tried updating Captivate, updating the audio driver in Windows, and searching Adobe Community Forums for the answer. I've even attended webinars and put the issue in the chat pod with no answer. I'm not sure if this feature is blocked now because of copyright issues (recording audio from YouTube videos, etc), but I would love an answer. I provided a video sample of what happens when I attempt to record system audio.....listen for the glitches.

This topic has been closed for replies.

RodWard

Community Expert

So you are using system audio to record the sound track of YouTube videos?

Perhaps you could try playing a video from your local hard drive while recording a test Captivate demo and see if the issue still occurs. If it does, then I would say it must be something on your local system, not related to copyright protection.

M

MELVIN5EF6Author

Participating Frequently

Thanks Rod. I just tried that and still got the glitches.

RodWard

Community Expert

OK. Well that means the glitches are definitely local to your system.

If your colleague is working at the same company on similar hardware then I would say the issue is definitely with the drivers or some other change that your organisation has made to their Standard Operating Environment. It's not unusual for companies to take out certain Windows features and files because they cannot see why anyone would need them. But Captivate often DOES need something no other office software would need.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded