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S
SKPacific007
Known Participant
November 17, 2017
Question

Global Keys don't work when recording in Captivate 9

  • November 17, 2017
  • 1 reply
  • 347 views

Hello,

None of my keys work when recording. in Captivate 9. The Start or End keys don't work, snap to mouse F11, etc. Through trial and error, I managed to get End to work as Fn+End.

My SnagIt uses only 1 hot key to capture CTRL + Prt Scr.

What could be the issue? Looked through the forum but couldn't find an answer for newer version of Captivate. This is affecting my productivity when recording software sims, as I can't start, pause, snap to window...basically use any global keys when recording.

    This topic has been closed for replies.

    1 reply

    Lilybiri
    Lilybiri
    Legend
    November 17, 2017

    Which OS and which keyboard - language? Do you run Captivate as Administrator (essential for capturing)? Did you check the Recording keys in Preferences - I think so. Can you try to clean the Preferences, to restore the original keys?

    S
    SKPacific007Author
    Known Participant
    November 17, 2017

    Hello,

    I am using Windows 7.

    Yes, I checked the recording key preferences, didn’t touch them at first. Set a few to new keys, but that didn’t work. Set them back to default, but the only key that works is for ending recording and only if I do Fn+End on my keyboard, and I didn’t set it to that key.

    Thanks. S

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