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March 18, 2022
Question

Good day, I am having a problem regarding opening captivates projects, please advice in this.

  • March 18, 2022
  • 3 replies
  • 356 views

    This topic has been closed for replies.

    3 replies

    Paul Wilson CTDP
    Community Expert
    Community Expert
    March 25, 2022

    In case you decide to upgrade your hardware in the future, you may wish to download the latest version of Adobe Captivate 11.8 to be sure when you reinstall your software in the future you don't have to go through the added steps of upgrading through all the versions to get up to date.

    Paul Wilson, CTDP
    Lilybiri
    Legend
    March 18, 2022

    As Rod points out you need the same or a more recent version of Captivate to be able to open the project.

    Moreover it could also still be locked on another system by another user. 

    March 18, 2022

    I am using this version of captivate

    @RodWard 

    RodWard
    Community Expert
    Community Expert
    March 18, 2022

    So you are on the very first version of Adobe Captivate 2019, according to your screenshot.

     

    Now all you need to do is find out which specific version of Captivate 2019 was last used to edit the file.

    RodWard
    Community Expert
    Community Expert
    March 18, 2022

    Is this file one that you have previously opened and edited or is it from someone else?

     

    What version of Captivate are you using?  (Please give both the major AND minor version numbers. You can find that information in Captivate under the Help > About Adobe Captivate menu item.)

    What version of Captivate was used to create or last edit the CPTX?  If your version is not the same or later than that, then this could be the reason you cannot open this file.  (The error message doesn't always give all the information you need.)

    March 18, 2022

    I have changed and updated my motherboard, then I have tried to open my previous work including someone's work and I am still facing that error.

     

    I am using 2019 captivate