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iancun64
Participating Frequently
July 17, 2020
Answered

Grey screen

  • July 17, 2020
  • 1 reply
  • 630 views

I am using Captivate 2019 and have created a fairly large branching project.

When viewing the project in HTML the first branch runs fine however when it comes to jumping to the second branch the screen goes grey and hangs.

Sometimes there is a message that saying that a long script is running but not always.

Any ideas ?

This topic has been closed for replies.
Correct answer Lilybiri

Difficult to help with so little information. This is probably due to the setup of the branching...

1 reply

Lilybiri
LilybiriCorrect answer
Legend
July 17, 2020

Difficult to help with so little information. This is probably due to the setup of the branching...

I
iancun64Author
Participating Frequently
July 29, 2020

The branching works fine when I review the project however when I try to do this in HTML it will hang.

Could it be related to how many slides the program has to jump, in order to reach the second branch ?

The project is running on 2019 version 11.5.1 and is approximately 43MB

 

Lilybiri
Lilybiri
Legend
July 29, 2020

Did you test using Preview HTML in Browser, or do you talk about the published version? If it is the pubished version, was it uploaded to a webserver or a LMS?

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