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C
Cozmicone
Inspiring
December 17, 2013
Question

Having to reactivate Captivate 7 ASA almost every day

  • December 17, 2013
  • 1 reply
  • 1139 views

Starting a few weeks ago I've had to occasionally reactivate my Cp7 ASA license when first launching Captivate in the morining. Starting with the middle of last week, I've had to do this every morning. The activation always goes through correctly, but it's really annoying to have to re-license the program.

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    1 reply

    HimanshuSatija
    Adobe Employee
    HimanshuSatija
    Adobe Employee
    December 17, 2013

    Hello ,

    I don't think that Captivate is getting activated .

    Please follow the below kb : http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html 

    Thanks

    Himanshu

    C
    CozmiconeAuthor
    Inspiring
    December 17, 2013

    The thing is that it was originally activated back in July. The window that appears says that my trial has expired so I click on the link to activate, re-entery my account credentials, enter my serial number, and then it allows me to use the program for the rest of the day.

    HimanshuSatija
    Adobe Employee
    HimanshuSatija
    Adobe Employee
    December 18, 2013

    Hello,

    I can understand that ,Please follow the steps given in the above link and then check again.

    Thanks

    Himanshu

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