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kingsleyo9360282
kingsleyo9360282
Participant
August 24, 2018
Question

HELP - Adobe Captivate Subscription!

  • August 24, 2018
  • 1 reply
  • 283 views

£126 cancellation fee for monthly subscription

    This topic has been closed for replies.

    1 reply

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    August 24, 2018

    SOME programs are available Monthly instead of Annual https://forums.adobe.com/thread/1926342

    Yes, you pay a fee to cancel early - When you 'click to agree' to the subscription terms while buying a subscription, that means that you really do need to read BEFORE you buy a subscription... https://www.adobe.com/misc/subscription_terms.html

    kingsleyo9360282
    kingsleyo9360282Author
    Participant
    August 24, 2018

    Oh yeah Sure! go ahead and blame me for poor reading and not the company that disingenuously advertises a monthly subscription offer BOLDLY while sneakily committing you to a yearly subscription which you never asked for and which was never advertised!

    Where I come from that's called skulduggery  John T Smith. I was wondering what sort of troll, adobe would send out to defend this type of behaviour! I guess now I know

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity Manager
    Community Manager
    August 24, 2018

    Moving this discussion to the Adobe Captivate forum.

    Kingsleyo9360282, please be aware that you are posting in a public discussion forum.  John T Smith is another Adobe user who is kind enough to volunteer his time to answer other individuals questions related to different Adobe software titles.

    If you are looking to cancel a membership then please work directly with our support team at Contact Customer Care .  The staff and community in the Adobe Captivate forum may have additional suggestions on how you can cancel your current Captivate membership, Kingsleyo9360282.

    I would also recommend reviewing the steps listed in How to cancel your Adobe Creative Cloud plan or membership as the steps are likely similar to cancel an Adobe Captivate membership.

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