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V
Vectar9770381
Inspiring
November 5, 2019
Question

Help needed with Advanced Actions crash

  • November 5, 2019
  • 1 reply
  • 571 views

Hi All,

 

I'm still working with Captivate 2017 and yesterday everything was working fine. Today Captivate crashes when making advanced actions. 

 

Already did the following :

- Cleaned up unused actions (but it crashes again when leaving the advanced actions, and the actions i deleted come back)
- Cleaned up my library

- Cache cleanup

- Try reinstalling 2017 captivate, but it's not working anymore (error that I need a newer version. Error 1)

- Try to update the software, but my update panel stays blank. After a few relaunches it appeared but I couldn't install Captivate 2019. Again error 1

- Made a new project, but also here when making advanced actions, it crashes

 

I'm running out of options 😞

This topic has been closed for replies.

1 reply

Lilybiri
Lilybiri
Legend
November 5, 2019

I didn't see that you cleaned the Preferences?

V
Vectar9770381Author
Inspiring
November 5, 2019

Hi Lilybiri,

Always so happy when I see you reply. Somehow I always feel like we are going to solve the issue 🙂
I indeed did not clean my preferences. I saw that I need to delete a folder, but it was for windows. I'm on a Mac, do you know what to do if I want to clean my preferences on a mac?

Lilybiri
Lilybiri
Legend
November 5, 2019

Thanks for your kind words, wished I could solve more problems.

 

You have admin rights, since you did reinstall. Find the subfolder 'utils' under the installation folder of Captivate. Close Captivate and run the CleanPreferncesMac file which you find in that subfolder.

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