Help Trial Version User

For what it's worth

I published a demo file (7 slides, 2 short audio loops, about 700K) to ftp site. When I wanted to re-open it later, it claimed it could not, as it was "either an unsupported file type or file has been damaged".

I persisted and when I did get it open, the storyboard stats announced that it had zero slides? Fortunately, I saw a Hot Topic posting somewhere that explained the idea of opening a second blank project and attempting to import slides from the one that was corrupted. Fortunately it worked.

So I'm glad there was a fix, but a little frightened that this was routine enough that a fix was published for it! I've got to put my eggs in the right basket.....

Hello,

From my own experiences, I have found that one of two methods will resolve this. A) Open on a different machine (Hope this works) or B) Recreate from scratch. I've had to do B a few times.

I don't think its due to file size. I have had a few presentations pushing 100-150 MB and they still function correctly.

Usually, when the file does not open, I figure something has corrupted, and if I cant open it, I just get it over with and start from scratch. There have been times when I have been able to open it on another machine though. One thing I would recommend as well, if you are able to open it on another machine, copy all of the slides into a brand new Captivate presentation and re-save. It may be that there is an issue with the particular file you are working with.

Hope this helps

Doug

How did you transfer it? We've found that Captivate often corrupts when you move it around on a network. Does it still open on your computer at home?

O the project is 50 meg