Help with Captivate Knowledge Check

Question

Hello.

I am new to Captivate, and have a request to make a shift for an existing Captivate Knowledge Check.

Here goes:

During the Knowledge Check / Assessment portion of the presentation, if the user enters the incorrect answer, the program will send the user back to the portion of the CBT where the correct information exists for the user to review (which is fine).

However, after that information has been reviewed, the program will not allow the user to move forward directly back to the Knowledge Check to pick up where they left off. The user is then forced to work through the remaining CBT again starting from whatever point that they were sent back to when they answered incorrectly.

I understand the intended purpose for sending the user back to review the correct information, but once that information is reviewed can the user be directed to the knowledge check / assessment to continue with the exam?

Thanks for any help and/or resources.

Lilybiri · Answer

You need to use the Remediation feature. You can find several videos on YouTube explaining the workflow. Here is one:

https://www.youtube.com/watch?v=Vw9wcgup4s8&t=175s

You use the Failure action to jump to the appropriate content slide. That content slide needs to have a custom Next button. To that button you attach the action 'Return to Quiz'. The button will have a double functionality. If the learner is not coming to the content slide from a quiz slide, the Next button will go to the Next slide, but if the learner gets here from a Quiz slide it will return to that quiz slide. That means that the learner could get into an eternal loop. I wrote a blog post to break that loop if you need it:

https://blog.lilybiri.com/tweakemediation-get-out-of-the-eternal-loop

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