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A
Anonymous
September 15, 2011
Question

Help! Working on a file created on a trial license...

  • September 15, 2011
  • 2 replies
  • 491 views

I have created a Captivate CS5 file on a computer that had the trial version installed.

I have since emailed it to my work account so I can work on a computer that has the full version installed.

However, the file will not open! I have tried numerous things, including telling my client to rename the file and send it over in different methods (email, secure ftp, etc.). Nothing works!!!!

Has anyone else experienced this, working on a file created using trial on a computer that has the full version installed? This is really, really bad...

    This topic has been closed for replies.

    2 replies

    Captiv8r
    Captiv8r
    Legend
    September 16, 2011

    Hi there

    The trial is fully functional so it's unlikely that the issue is that you used a trial version. What is more likely is that the trial was the latest 5.5 version and your work version is the older 5.0.

    The 5.0 version doesn't work with 5.5 files. You need to yell at Adobe over that (link is in my sig)

    Cheers... Rick

    Helpful and Handy Links

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    A
    Anonymous
    September 16, 2011

    You're right. It is the 5.5 versus working in 5.0 thing.

    WTH Adobe?!?

    Lilybiri
    Lilybiri
    Legend
    September 15, 2011

    Hello,

    Normally the trial version is fully functional. Something must be awry with that file. Are you sure that trial and full version are the same versions because Captivate is not backward compatible. If the trial version was 5.5 - which is the latest release -  and your version is 5.0 you will not be able to open the file.


    Lilybiri

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