HILFE! Captivate 2019 stürzt IMMER direkt nach dem Start ab

Forum|Forum|5 years ago
March 7, 2021
4 replies
928 views

Hallo, ich brauche DRINGEND Hilfe bitte mit Adobe Captivate 2019 in der aktuellsten Version.

Ich bin Creative Cloud Komplett Abo-Kunde und habe nun Adobe Captivate 2019 als Einzellizenz GEKAUFT - aber ich kann es NICHT benutzen!!

Ich habe extra die neueste Trial-Version runtergeladen. Dann will ich die APP starten, ich sehe kurz das Start-Video und dann stürzt das Programm IMMER direkt OHNE Fehler ab.

Ich habe schon tausendmal die Voreinstellungen gelöscht, habe 2 mal de- und neu installiert.

HILFE! Die Lizenz war sehr teuer und ich kann das Programm seit 2 Wochen nicht benutzen!!

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Correct answer AJIT_M

Hi Fabian,

Thanks for contacting us via email.

Glad to hear that your issue has been resolved and crash was occuring due to the third party fonts which conflicts during the startup of the application.

Regards,

Ajit

AJIT_MCorrect answer

Inspiring

Hi Fabian,

Thanks for contacting us via email.

Glad to hear that your issue has been resolved and crash was occuring due to the third party fonts which conflicts during the startup of the application.

Regards,

Ajit

Lilybiri

Legend

Thanks Ajit. That conflict with fonts didn't happen in a while, if the questions on the forum are relevant. Reason why I didn't ask about it. Glad it got solved!

F

FKLENKAuthor

Participating Frequently

First of all: Sorry, I thought this was the german support community 🙂

Second: Many thanks to Paul and Lilybiri for their fast answers.

So you mean I have to LOG OFF from the Creative Cloud Dektop App? Is that correct?

Do I have to completely stop the app CC Desktop which is in my autostart? And then (while being logged off from CC Desktop app) i have to run Adobe Captivate 2019 x64 as an admin?

Was that correct?

THANKS A LOT FOLKS

Lilybiri

Legend

Didn't explain properly: you have to log out, and then back in before starting Captivate. That has solved the problem for some users. Yes, run it as Administrator by adding that option to the start icon.

The application needs to be installed on your system, not on a networked drive. Your documents need to to be local as well, not in a roaming profile.

F

FKLENKAuthor

Participating Frequently

😉 Hahaha - that doesn't make any sense to me at all but I will def try that cause I am devasted :-)😁🤣

Hope it works this time! Thanks a lot

Lilybiri

Legend

Sorry, I understand German but do not dare to write in Goethe's language.

Try to log out of the CC application, and log back in. Although CP is not part of the Creative Cloud, it needs the manager to be active because you can use Adobe fonts in Captivate.

If you are on Windows, be sure to set up the feature 'Run as Administrator' for Captivate.