Participating Frequently

Question

Hotspots Changing Color After Publish

Forum|Forum|1 year ago
February 16, 2024
4 replies
6588 views

I'm using the All New Adobe Captivate. My hotspots are gold in the project and in the preview, but when I publish the project, the hotspots are black. How do I fix this?

This topic has been closed for replies.

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nicole0055

Participating Frequently

I just googled this because I have the same behaviour. The hotspots are configued as red, are red in the preview, but when published come out white?? Also using v12.3.

Lilybiri

Legend

Can you check the states? Do they have the correct color? It is the Normal state which is appearing when seeing the hotspots.

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nicole0055

Participating Frequently

The states are configured with different colors but they are not applied during publishing. Currently the normal state is red, hover is blue, etc, but they publish as normal: grey and no reaction to the other states, hover and click don’t prompt color changes, all stay grey. The published normal color seems random, like earlier today it was being published as white.

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kdmemory

Inspiring

I made a test with the Hotspot widget and simulated the color settings according to your, the OP's, screenshots. Published it and tested in Chrome, Firefox and Safari on MacOS Ventura. I can't reproduce the issue, the colors are fine in preview and when published. The black and grey output of gold and yellow suggests some weird color setting like 8bit/256 colors. Did you try in a different browser as RodWard suggested? Animated Gifs: In Cp 12 one can only replace the default hotspots with SVGs.

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heatherg95290298Author

Participating Frequently

I just went into the colors and changed it using a HEX color code to the gold color our organization uses.

kdmemory

Inspiring

And with what result? Did you succeed? What is the gold hex code?

kdmemory

Inspiring

So, gold becomes black in your published output, and yellow becomes what? Black as well? Are you achieving this gold just with a color setting or are you using seperate images?

Could you please provide screen captures, of your button in preview (where it works fine) and when published. Both the 'gold' and 'yellow' states. And please from the States fly-out menu as well.

RodWard

Community Expert

The hotspots in Captivate Classic are actually a special kind of object that seem to be based on SVGs.

I usually replace these with animated GIFs because they give more predictable results.

I would suggest you try using a different web browser to see if this changes the appearance when you are viewing the hotspots from a web server.

If that doesn't change anything, look into animated GIFs.

Lilybiri

Legend

@RodWard OP is using version 12, not Captivate Classic. I couldn't reproduce the bug, probably some mysterious cause.

Lilybiri

Legend

Can you check the states?

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heatherg95290298Author

Participating Frequently

Yes, the states show gold on the standard state. It also shows yellow on the selected state, which does not work either on the published output.

Lilybiri

Legend

Did you edit the colors in the theme or individually? Are those colors from the theme color palette? Did you also test it after publishing and uploading to a webserver? Which browser is your default browser and used for the Preview?

Are you on the most recent release? You can check the full version number under 'About Captivate' either under the Help (Win) or Captivate (Mac) menu.

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