How come my highlight boxes are not showing.

Forum|Forum|1 year ago
February 5, 2024
3 replies
216 views

How come my highlight boxes are not showing?

When I test it from the timeline with the audio they come in at the right time but when I do preview in HTML browser it doesn't show? Can anyone help? It worked previously when I had a yellow box there that I removed and replace with these ones as per the feedback from the SME.

Thanks,

This topic has been closed for replies.

Lilybiri

Legend

Couple of questions before trying to help:

Which exact version of CP2019 do you use? You find the full version number under Help, About Captivate (Win) or Captivate, About Captivate (Mac). There were three main releases and a number of patch releases as well.
I suspect you are on a Mac? Did you try another browser than Safari (not the best pupil)?
Did you also try to publish and upload to a webserver?
Is this a responsive or a non-responsive project. I suspect it is non-responsive?

Are you sure there is no pausing? You need to be aware that 'Play Slide' is NOT a real preview method, it is meant only for editing and synching on the timeline. Some of the Quick start projects do have slide where the On Enter slide event is used to pause the Timeline.

P

pamc24755889Author

Participant

Hi there,

Thank you for the reply. Last week I found a helpful video Youtube to assist. It appeared that my Next button had a pause on it so I chose to have it extend to the end of the slide and then my highlight boxes worked. It had been working in Preview in HTML but then stopped after I changed the colour of the boxes . I am not using a MAC and I never use Safari as I have been working with LMS's for years and know that it is not a full browser and shouldn't be used in any facet of eLearning. The other issue I had repeatedly was editing existing Closed Captioning. My Captivate module crashed repeatedly and would not save when working from home. I went into the office and had less issues when saving and editing existing closed caption text. This software has been a challenge and the constant crashing and the result is it not saving has cost me 4 days on the project and made me miss my deadline by 3 days.

Lilybiri

Legend

First check you should always do when objects are not showing up: check if you don't have any pausing point in the Timeline, they are easy to see visually on that timeline. If you keep to Captivate Classic, please have a look at this blog post explaining pausing the timeline. There are much ignored and maybe confusing behaviors:

https://blog.lilybiri.com/pausing-captivates-timeline

kglad

Community Expert

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community">

Per Berntsen

Community Expert

Please tell us what Adobe application you are using, and a moderator will move your post to the correct forum.

This forum (Using the community) is for general forum issues.

P

pamc24755889Author

Participant

Thank you. It’s Adobe Captivate classic 64 bit

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