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idellej
Participant
November 5, 2016
Question

How do I cancel my Adobe Captivate trial?

  • November 5, 2016
  • 2 replies
  • 825 views

How do I cancel my Adobe Captivate trial?

I’m not going to be using Adobe Captivate, thanks!

Idelle Fisher

    This topic has been closed for replies.

    2 replies

    Lilybiri
    Lilybiri
    Legend
    November 5, 2016

    ​t will expire automatically after 30 days, since it is a trial version.

    Colin Holgate
    Colin Holgate
    Inspiring
    November 5, 2016

    I hope you're right. Trial versions are 30 days and then don't work, but with Captivate it read like you have to sign up and then close your subscription in order to leave.

    Lilybiri
    Lilybiri
    Legend
    November 5, 2016

    No, you can download a trial version and work with it without having to pay.

    Colin Holgate
    Colin Holgate
    Inspiring
    November 5, 2016

    I don't know all of the steps, but this would be your starting point:

    Contact Customer Care

    According to the FAQ you should be able to get a 100% refund if it's within the first 14 days.

    BTW, I will move this topic to the Captivate forum, where other people might have a better answer.

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