How do I re-open files after fatal error/crash? and how to prevent the crashes from happening?

Forum|Forum|13 years ago
April 18, 2012
2 replies
3951 views

Four times this morning Captivate 5.5 has crashed on me when I was trying to copy and paste in a text box. I get a fatal error message and then I cannot open the file.

First of all, how can I re-open the file? I tried deleting the locks.

Second, what the heck is causing it to crash and how do I prevent it? I cannot work this way...

Thanks for your help.

Stella

This topic has been closed for replies.

V

vimalguru

Participant

Try unchecking the "High Fidelity" option. Let us know if that does the trick.

Captiv8r

Legend

Hi Stella

Where is your project file while you are making edits? Is it on your local C drive or is it on the network on a drive with a letter beginning with E or F or G or other? If it's on the network, that could explain the crashing. Try moving it to your C drive and see if things improve. They should. But if it's already on the C drive, more detective work is needed to determine why it's crashing.

Cheers... Rick

Helpful and Handy Links

Captivate Wish Form/Bug Reporting Form

Adobe Certified Captivate Training

SorcerStone Blog

Captivate eBooks

A

Anonymous

Hi, Rick, thanks for writing back!

Unfortunately it’s on my C drive.

This message (including any attachments) contains confidential information intended for a specific individual and purpose, and is protected by law. If you are not the intended recipient, you should delete this message.

Any disclosure, copying, or distribution of this message, or the taking of any action based on it, is strictly prohibited.

v.E.1