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Known Participant
July 5, 2026
Question

How do you get text to appear in correct size in mobile view?

  • July 5, 2026
  • 4 replies
  • 27 views

I'm using Adobe Captivate 13 and upon publish, the text does not appear correctly in mobile view. Example scenario: On a slide I have two paragraph blocks with subheader and body text. In subheader the text should be 18 px and body text 16. I have the same specs for block 2. I also have auto layout turned on for both. In preview everything looks fine. But upon publishing, my smartphone shows the subheader text is smaller than the body text for both paragraph. Another common error: the subheader text should be in bold but upon publish it shows up in regular. It's very time consuming to edit, publish, and test. Just wondering if there are rules or best practices that I’m missing. This only seems to be an issue with smartphone screen sizes because making changes and publishing in desktop view, the output is correct. What techniques have others used to correct this problem in mobile view?

    4 replies

    idrob2001Author
    Known Participant
    July 8, 2026

    After doing more testing the solution that worked was to create a new project and edit the presets at the very beginning such as headers, subheaders, and body. Once those have been established don’t make any changes to the preset while the project is in development. If so, it messes up the output  primarily in mobile view. I’m not sure if the error is my computer only or if it’s inherent to Captivate. Common changes/errors I made to the font preset during development: Changing the font color or the font size. The reason for the change: I noticed that in the preview mode for mobile screens, the body text of 16 px looks fine but upon publishing the font is big. 

    Dave Creamer of IDEAS
    Community Expert
    Community Expert
    July 5, 2026

    Presumably, you have adjust the sizes for the desktop, tablet, and phone view separately in Captivate. 
    Have you tried a different browser on the phone to compare?

    David Creamer: Community Expert (ACI and ACE 1995-2023)
    idrob2001Author
    Known Participant
    July 5, 2026

    Yes I went back into the slide, turned off auto layout, and manually set the padding, but upon publish the body text in block 1 is smaller than the body text in block 2. In reference to browser both Safari and Chrome show the same error. In desktop view the output looks fine but in smartphone view the font size is not correct. It’s not clear why this error is showing up. I attached an image for reference. 

    Dave Creamer of IDEAS
    Community Expert
    Community Expert
    July 5, 2026

    Can you upload a sample slide with the problem?

    David Creamer: Community Expert (ACI and ACE 1995-2023)