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fritzl84545362
Participant
March 1, 2019
Answered

How to continue the installation?

  • March 1, 2019
  • 1 reply
  • 400 views

If I want to install the voices or perform an update, I get options displayed, but no buttons to continue the installation. Here is an example:

How can I continue the installation?

Thank you

This topic has been closed for replies.
Correct answer fritzl84545362

Hi RodWard,

Thanks for your answer.

The display problem is not solved - I use three monitors with the recommended screen resolutions. However, I can reach the buttons by pressing the Tab key. This allowed me to perform the installation and update.

Have a nice day.

1 reply

RodWard
Community Expert
RodWardCommunity Expert
Community Expert
March 1, 2019

Check your display settings in Windows.  It looks to me like they may be well over 100% and that's why you are not seeing the buttons.

F
fritzl84545362AuthorCorrect answer
Participant
March 1, 2019

Hi RodWard,

Thanks for your answer.

The display problem is not solved - I use three monitors with the recommended screen resolutions. However, I can reach the buttons by pressing the Tab key. This allowed me to perform the installation and update.

Have a nice day.

RodWard
Community Expert
RodWardCommunity Expert
Community Expert
March 1, 2019

If your monitor display resolutions are not within certain bounds you may yet be in for a bumpy ride with Captivate because there are lots of other dialog boxes where you may find the buttons are also not visible.

Hopefully I am wrong, but if not, you now know what to do about it.

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