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KirstynRusselle
KirstynRusselle
Known Participant
September 19, 2016
Answered

How to prevent video from Pausing?

  • September 19, 2016
  • 1 reply
  • 2227 views

Hello,

I have several multi slide synchronized videos, each play on 1 slide. Throughout, the video will randomly pause, and you have to click the Play button in the Captivate skin to resume. How do I prevent it from pausing randomly? I want the video only to pause if the user clicks the pause button.

Also, some videos play automatically when you enter the slide, while for others you have to click the Play button first. I want to have them start ONLY when you click Play.

I am using Captivate 9

Thanks - would appreciate any help!

This topic has been closed for replies.
Correct answer Lilybiri

I have no answer to your first question, it will be a buffering problem.

For your second question: since multislide video is controlled by Captivate, you can use the command Pause attached to the On Enter event for the slide.

1 reply

Lilybiri
LilybiriCorrect answer
Legend
September 19, 2016

I have no answer to your first question, it will be a buffering problem.

For your second question: since multislide video is controlled by Captivate, you can use the command Pause attached to the On Enter event for the slide.

M
marketing224196012
Participating Frequently
October 17, 2017

Hi, 

I have exactly the same problem, and it's nothing to do with buffering. some of my multi slide synchronised videos pause after EXACTLY one second every time and you have to press play to resume. 

Other videos do not present the same issue. 

Does anyone know how to prevent this 'auto pause' as I'm calling it?

Many thanks.

Erik Lord
Erik Lord
Inspiring
October 17, 2017

If you are seeing this pause issue when delivering the video via the web, it could certainly be a buffering issue.

Any reason you're sure it's not?

If you run the piece locally, or more ideally from an internal webserver (where bandwidth is likely a non-issue), do you still see the pause?

If you do, then there is likely something on your timeline causing the pause. Does it pause, then continue on its own?

Or do you have to click something to get it to play again?

As a test, make a copy of your project, cut out several of the later slides. On the remaining slides, cut the timeline in half (deleting many of the video frames). Publish and test. Same issue? If so, less likely a bandwidth/buffer problem.

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